- What is the exact address of the apartment ?
When you book the apartment, you receive a booking confirmation email with the full address of the apartment. On occasions where the apartment is hard to find, directions are also provided.
For privacy reasons we do not show apartment addresses on the website, nor can we give out an address before a booking has been made for the apartment.
Look at the “show location on map” on the apartment’s page to see the area map or google map.
The nearest public transport stop, such as bus, metro or tram, is given in the “neighbourhood and location” description for each apartment, to locate the apartment with ease.
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- Can I find out more about the neighbourhood and location ?
Look at the “show location on map” on the apartment’s page to see the area map or google map.
The nearest public transport stop, such as bus, metro or tram, is also given in the “neighbourhood and location” description for each apartment, to help you locate the apartment with ease. This section also briefly decribes the immediate neighbourhood of the apartment and its surroundings.
To read more about what you can expect from each district, you can read our "city map and info" guide for each destination city.
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- What equipment or extras are provided with the apartment ?
The accommodations are fully serviced with bed linen and towels and the kitchen will have a full set of kitchenware and cooking utensils such as plates, cutlery, glasses, pots and pans.
Items such as a hairdryer, ironing equipment, or internet connection, vary per apartment. Please check in the “besides” section of each apartment’s page to see what is provided with the apartment selected.
In this section you will see whether a baby cot or high chair is provided with the apartment. Sometimes it is required to request this facility; sometimes it is subject to availability.
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- Is it possible to request a baby cot or high chair ?
Please check in the “besides” section of each apartment’s page to see what is provided with the apartment selected.
In this section you will see whether a baby cot or high chair is provided with the apartment. Sometimes it is required to request this facility; sometimes it is subject to availability. You will be given the option to request, where applicable, after you book.
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- What about cleaning the apartment?
Prior to your arrival the accommodation will be cleaned and prepared for your stay. On your departure, you are expected to leave the apartment in a reasonable condition, for example, in taking out garbage bags.
If you require extra cleaning during your stay, you can ask your accommodation manager during check-in, in order to arrange a schedule and inquire about any additional cleaning fee.
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- Are there parking facilities near to the apartment ?
Parking facilities vary per apartment, however there will normally be a car park within a few minute’s walk of the apartment. Sometimes there is free parking or on-site parking; please refer to the “besides” section of the apartment’s page to check.
To find the nearest car park to your apartment, you can consult the parking link, which is found in our public transport section for each city. This link allows you to enter the address or area, in order to find the nearest car park available, with a guide to pricing.
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- Is my dog or cat allowed in the apartment ?
As much as we like pets, for reasons of allergies of other clients and possible damage to the apartment, bringing a pet is strictly forbidden, unless it is clearly stated otherwise in the “besides” section of the apartment’s page.
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- Is smoking permitted in the apartment ?
Please refer to the "minimal requirements" section of each apartment's page to see whether smoking is permitted. If an apartment is non-smoking, you are permitted to smoke on the outside areas of the apartment, such as on the balcony or terrace.
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- How do I book an apartment ?
You can book an apartment instantly and without hassle. After viewing the available apartments in your destination city and making your selection, you proceed to the booking stage.
You are required to complete an online form and in order to book and reserve for the dates that you have requested, you need to make a prepayment online. You can pay the prepayment with a credit card, with Ideal or with a *debit card (*via PayPal only).
When the prepayment process is fully completed, you receive a booking confirmation email.
Please refer to the How to Book section on our website for more information.
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- Is it safe to pay online with my credit card ?
Yes, it is safe to pay with your credit card. Our service for online credit card transactions is secured by the SSL (secure sockets layer) protocol. This ensures a safe online transaction and your details are protected against interception.
Please refer to our section on Credit Card Safety, to read more about the safe use of credit cards online.
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- When do I get my booking confirmation ?
As soon as the prepayment process has been fully completed, you receive a booking confirmation email, which is sent to the address you will have provided on your online booking form.
The booking conformation email contains information such as your accommodation manager contact, the full address of the apartment and the payment breakdown.
Please refer to the How to Book section of our website for more information.
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- For how many persons should I book ?
The price of the apartment per night usually depends on the number of persons sharing the accommodation. This ensures the best value for you, even if you have a small travel party in a larger apartment.
Even if the total number of persons varies during your stay, you will still have to book for the highest number of persons that will be staying in the apartment.
E.g. If you book for four nights, wherein two nights there will be 4 persons and the other two nights there are 3 persons; you will still need to make the booking for 4 persons.
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- What do I pay for infants and young children?
You only pay for children ages 3 and over. When entering your number of people, to search for an apartment, please exclude infants and young children under 3 years old. You can check in the “besides” section of each apartment’s page to see if there are baby cot or high chair available.
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- Can I modify or cancel my booking ?
If you wish to change or modify the number of guests or number of nights, after you have made the booking, you need to let us know by email as soon as possible, at booking@way2stay.com. Please make sure to quote your booking reference number, which can be found on your booking confirmation email.
If you want to change the apartment you have booked, this is considered a defacto cancellation. The pre-payment is not refunded; you will need to make a new booking.
Please note that the prepayment is non-refundable, not even in the case of force majeure.
If you wish to cancel, after you have made the booking, you need to let us know by email as soon as possible, at booking@way2stay.com. Please make sure to quote your booking reference number, which can be found on your booking confirmation email.
Cancellation fees, where applicable, depend on the amount of notice given. Please refer to our Terms and Conditions for the full terms of cancellation and fees.
We recommend our customers to purchase travel insurance with cancellation cover.
Read our Terms and Conditions for more information on modifying or cancelling your booking.
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- What type of payment do you accept for the prepayment ?
To make the online prepayment with a credit card you need a major credit card such as Mastercard, Visa or American Express. Those without a credit card can make the payment using the Paypal payment service. Paypal accepts payment by debit card and in some countries even by bank transfer. Residents of the Netherlands also have the option of paying by Ideal.
During check-in, you pay the remaining open balance along with the damage deposit, as stated on your booking confirmation email.
Please note- if you require a receipt of payment for the remaining balance, you need to let us know at least 48 hours before your arrival so that the accommodation manager will be able to provide this for you.
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- What type of payment do you accept on arrival ?
During check-in, you pay the remaining open balance along with the damage deposit, as stated on your booking confirmation email.
The standard method for this payment is in CASH ONLY, unless clearly stated otherwise on your booking confirmation email and on the apartment’s page. The apartments operate a “No cash- no check-in” policy.
Please note- if you require a receipt of payment for the remaining balance, you need to let us know at least 48 hours before your arrival so that the accommodation manager will be able to provide this for you.
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- Can I pay with my credit card on arrival ?
The remaining open balance is to be paid in CASH ONLY on arrival at the apartment, unless clearly stated otherwise on your booking confirmation email or on the apartment’s page.
There are plenty of ATM bank machines, banks and currency exchange centres throughout each destination city as well as at the airports which cater for travelers. Please be aware of opening hours and public holidays as well as your own personal ATM cash withdrawal limit.
Your accommodation manager can show you to the nearest ATM if you need assistance.
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- Can I request a receipt or invoice for the remaining payment ?
If you require an invoice or receipt for the remaining payment on arrival, you will need to request it at least 48 hours before your arrival. Send your request, with your booking confirmation number, to booking@way2stay.com.
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- What do I do on arrival in the destination city ?
You need to call your accommodation manager, using the phone number provided on your confirmation email, as soon as you arrive in the destination city (at the airport or transport terminal, or when you reach the outskirts of the city) to arrange a time to meet and check-in at your apartment.
The accommodation manager will then meet you at the apartment at this arranged check-in time. You are shown around and you pay the open balance plus the damage deposit to get your keys.
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- Do you provide an airport pick-up or shuttle service?
No, we don't provide an airport transfer service, however taxis are readily available at the airports.
For advice and information on getting to and from your destination airport, please take a look at the Public Transport section for your destination city on our website.
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- How do I get to the apartment ?
Please consult the “show location on map” on the apartment’s page to see the area map or google map.
The nearest public transport stop, such as bus, metro or tram, is also given in the “neighbourhood and location” description for each apartment, to help you locate your apartment with ease.
On occasions where the location of the apartment may be difficult to find, directions are provided in your booking confirmation email.
Please also refer to our public transport section for each city, for detailed, hassle-free information on how to get from the airports and how to use the public transport, with a guide to pricing, where available.
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- How do I get the keys ?
The accommodation manager will give you the keys, with functional explanations wherever necessary, during check-in and payment.
The standard for each apartment is two sets of keys; on occasion where you are travelling in a large group, extra keys may be provided, by request only and subject to availability.
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- How do I check-in at the apartment ?
You need to call your accommodation manager, using the phone number provided on your confirmation email, as soon as you arrive in the destination city (at the airport or transport terminal) to arrange a time to meet and check-in at your apartment.
The accommodation manager will then meet you at the apartment at this arranged check-in time. You are shown around and you pay the open balance plus the damage deposit to get your keys.
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- What do I pay during check-in ?
During check-in, you pay the remaining open balance along with the damage deposit, as stated on your booking confirmation email. The damage deposit (found in the “minimal requirements” section of each apartment’s page) is fully refundable on your departure.
The standard method for payment is in CASH ONLY, unless clearly stated otherwise on your booking confirmation email and on the apartment’s page. The apartments operate a “No cash- no check-in” policy.
Please note- if you require a receipt of payment for the remaining balance, or a rental agreement with the accommodation owner, you need to let us know at least 48 hours before your arrival so that the accommodation manager will be able to provide this for you.
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- What time is check-in? Can I check-in earlier ?
The standard check-in time is between 14:00 and 21:00, unless clearly stated otherwise on the apartment’s page. The information is also given on your booking confirmation email.
Arrival for check-in during the night (between 22:00pm and 08:00am) may attract an additional charge. If applicable, this information is supplied on the “minimal requirements” section on the apartment’s page. It is also detailed, if applicable, on your booking confirmation email.
It is common that other guests will be checking out of the apartment on the same day that you arrive. To allow for check-out and cleaning, it may not be possible to request an earlier check-in. You can call your accommodation manager from 09:00am on the day of your arrival to see if an earlier check-in is possible.
If an early check-in is not possible, you may be permitted to leave your luggage from 11:00am onwards and return at the normal check-in time, when the apartment will be ready for you.
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- Who do I contact with queries during my stay ?
Any queries regarding your apartment or its equipment should be directed to your accommodation manager during your stay. The name and contact phone number of your accommodation manager can be found on your booking confirmation email, along with an alternative contact number, just in case.
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- What time is check-out ? Can I check-out later?
The standard check-out time for an apartment is between 10:00am and 12:00 noon. This information is also given on your booking confirmation email.
Check-out departure during the night or early-morning (between 22:00pm and 08:00am) may attract an additional charge. If applicable, this information is supplied on the “minimal requirements” section on the apartment’s page. It is also detailed, if applicable, on your booking confirmation email.
There is no guarantee of a late check-out, as there may be guests arriving on the same day that you leave the apartment. You can ask your accommodation manager on your arrival if a late check-out is possible. If you need a later check-out you could book the extra night. Alternatively you can use the luggage storage services at main transport terminals such as train stations.
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- How do I check-out of the apartment ?
Your accommodation manager will meet you at the apartment at the standard check-out time (if no other check-out time was arranged) for inspection and refund of the damage deposit.
The damage deposit is fully refundable, provided that no damages have occurred and the apartment is being left in a reasonable condition. You are required to report any damages during your stay. Please refer to our Terms and Conditions section of the website, regarding use and care of the apartment and its equipment.
There is no guarantee of a late check-out, as there may be guests arriving on the day of your departure.
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- Where can I store my luggage after check-out ?
If you need to store luggage until your departure from the destination city, please check our Public Transport section for each destination city, which lists the main transport (rail or bus) terminals with luggage storage lockers, with pricing where available.
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