|
Book an apartment
|
|
we offer you
|
| Arrival
|
 |
| Departure |
|
| Number of people |
|
City
|
search |
|
|
|
|
-
affordable rates
-
easy online bookings
-
direct confirmation
Tel. +34 938 021 535 |
Terms and conditions
Booking and deposit
In order to confirm your booking, WayToStay must receive the online prepayment. The required prepayment amount depends on: the selected apartment, the number of guests and the length of your stay. This amount is shown in the price calculation and also on the online booking form.
Please note that the booking is not confirmed until the prepayment is received;
you then receive the booking confirmation by email.
The remaining balance, along with the damage deposit, needs to be paid in cash upon arrival, unless otherwise stated. The damage deposit is refunded at your departure, after the owner has inspected the accommodation.
Cancellation or change
Cancellation fees depend on notice given and are as follows:
- Notice given less than 14 days prior to arrival: 50% of the total balance;
-
Notice given less than 24 hours or no prior notice: 100% of the total balance.
Please note that the prepayment is non-refundable, not even in the case of force majeure.
To modify the number of guests: with fewer guests, the remaining balance stays the same;
with more guests, you pay the required supplement on arrival.
To change the number of days: with fewer days, you pay less; with more days, you pay the required additional sum on arrival.
Requesting an apartment change from that of your confirmed booking is considered as a de facto cancellation. To change an apartment; you must make a new booking. This is regarded as a new booking and is subject to the WayToStay Terms and conditions.
All cancellations or changes must be made via email or fax. Cancellations or changes by phone are not accepted.
WayToStay recommends that the client purchase travel insurance with cancellation cover.
Arrival procedure
When you book an apartment, you receive the booking confirmation via email. Please print a copy of the email to bring with you; it has all the information that you need on arrival.
If you couldn’t provide your estimated time of arrival (ETA) when you booked, please let us know your ETA at least three days prior to your arrival date. This helps to ensure a prompt check in.
During your stay
You are expected to treat your accommodation and all of its equipment with care. Any specific rules and regulations for the accommodation and its surroundings must be respected at all times.
If any damage is done to the accommodation or its equipment, you must inform the owner/contact immediately, so that repairs can be dealt with as soon as possible.
Behaviour
You are also expected to show consideration and respect towards your neighbours. As no accommodation is completely soundproof –everyone expects a level of noise from neighbours– please be considerate of noise, particularly in the evenings and at night.
The person signing the rental agreement (the client) is expected to ensure that his/her guests will behave in a suitable manner. Should that person or his/her guests not behave in a suitably responsible manner, the owner reserves the right to evict the client and his/her guests from the accommodation; thereby forfeiting the right to any compensation by the client.
Cleaning
The accommodation is cleaned prior to your arrival. On your departure, you are required take out the garbage; the accommodation should be left in a reasonable condition. The owner is entitled to charge additional fees if the accommodation is not left as such.
Number of guests
The client must book for the number of guests in the booking party. If this number varies during your stay, you must book for the highest number of persons that will occupy the accommodation. E.g. On booking an accommodation for four nights; If on two nights you have four persons and two nights you have three persons, you make the booking for four persons.
Unless otherwise agreed by the owner, only the number of guests indicated by the client in the booking are authorised to use the accommodation. The number of persons who may use the accommodation must not exceed its allocated capacity, except for children under three years old. In the event of any infringement of these obligations, the owner is entitled to evict the client and his/her guests from the accommodation; thereby forfeiting the right to any compensation by the client.
Amendments
Before arrival: In the event that the owner cannot provide you, the client, with the apartment that was booked, WayToStay will endeavour to find you a similar accommodation, subject to availability. If no agreement can be made regarding alternative accommodation, WayToStay will refund the full prepayment for the booking. WayToStay is not made liable for further claims by the client.
Liabilities
Neither WayToStay nor the owner of the accommodation shall be made liable for any direct or indirect damages that may occur during the stay-period at the accommodation, including (but not exclusive to): injury to person or possession, losses because of fire, theft or criminal behaviour.
Litigation
In the event of any litigation concerning an accommodation booking with WayToStay S.L, the Courts in Spain have sole jurisdiction on such matters. Spanish law prevalent at the time will be applied.
Responsibility
WayToStay provides an online booking service using accommodation owners. In this regard, WayToStay is not responsible for potential delays, accidents, losses, change of schedule or rates, damages (neither for persons nor for objects), in its suppliers services. WayToStay and its employees therein are therefore not responsible for: Errors and omissions; Misrepresentation by third parties; Personal damage or injury while staying in an accommodation booked through WayToStay; Disputes between the client and a third party; Content of external links on its website.
The service of WayToStay is limited to displaying accommodations and communication thereof, regarding making a booking, until booking confirmation is sent by email. The responsibility of WayToStay is limited to the amount paid for the booking service.
Furthermore, WayToStay is not part of the rental agreement; Any complaints must be directed to the owner/contact during the stay-period.
Our website
All information and resources regarding an accommodation are supplied by the accommodation owner. Although WayToStay does its very best to verify and update the information as seen on the web site www.way2stay.com, WayToStay can not be made liable for its content. WayToStay reserves the right to update information published on the site at any time including (but not exclusive to): rates, descriptions and photographs. WayToStay does not guarantee condition or suitability of any product or service as advertised on its website.
WayToStay reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the WayToStay service, to review these terms and conditions in case of change. By agreeing to use the Way2Stay service, it is inferred that any changes are accepted by all parties and that all parties comply with these changes.
These terms and conditions do not affect your consumer statutory rights.
|